Shipping & Handling

What do you ship?
Not all our products can be shipped. Paint class registration and downloadable content are not available for shipping. Items available for shipping will be clearly identified in the shop.

When do you ship?
We ship your order after payment has been processed and the order has been completed.

Where do you ship to?
Our classes are only available to those in the Fairbanks and North Pole area. Items available for shipping are only available for customers in the United States. Downloadable content is available for download worldwide.

How do you ship?
We will ship items using United States Postal Service (USPS) unless otherwise noted or requested for specific items.

Rates to ship?
Rates for shipping are based on weight, packaging, and distance as calculated by the USPS.

How to track an order that’s been shipped?
We will provide a tracking number for all your shipped orders.

In-store pick up option?
We allow order pick up based on appointments only. Pick up location will be Loft 950 (950 Cowles Street, Fairbanks, AK). Please contact us at hello@playwithpigments.com for further details.

Recycling of packing materials?
Some of our packing materials may be recycled, reused or re-purposed.